Marcus Mitchell's Website

Assuming legal responsibility for the store as the "Duty Manager," ensuring the store is Safe & Legal and rectifying issues as soon as possible
Ensuring completion of daily, weekly and per-shift routines, both by myself and delegated to others
Managing colleagues and acting as the go-to person for operational queries, supporting them when things go wrong and offering guidance where needed
"Adding value" through actions both big and small
Understanding the position of the store and what needs to be prioritised to maximise the quality of every customer's shopping trip on the day or in future
Handling of keys and assets, for example touch computers, headsets and body-worn cameras. Ensuring these are not taken home by myself or one of my colleagues
Ensuring the store is left in a secure state. Exterior and high-risk doors etcetera are locked and the store alarm is set
Handling and reporting of incidents, both in-the-moment and after-the-fact
Working directly with the Police, handing over CCTV footage, incident and offender details etcetera
Constant communication with the leadership team in the store, to ensure we deliver a good shift and a good store for colleagues and custoemrs

Managing self-scan checkouts, including age-approval and weight mismatches
Serving customers with larger baskets and trolleys
Prompting customers to scan their loyalty card, withstanding our policies and terms regarding these cards
Serving customers bags and receipts for their shopping when requested directly or after being prompted
Packing customers' bags
Serving customers paying with cash or those who wish to be served by a person
Handling cash safely and without error; avoiding short-change and ringing the changes scams etcetera
Playing a key part in loss-prevention, both in the detection and confrontation of shoplifters. Logging theft and walk-offs (where a customer has not paid for their shopping at self-scan checkouts)
Serving customers with cards that need to be swiped such as AMEX, Visa/Mastercard Credit, Debit & Electron; other cards from overseas banks
Performing refunds with cash and cards, Clubcard points and prices transactions while maintainging company policy as it pertains to these transactions
Handling newspaper vouchers, gift cards and cash vouchers
Serving customers spirits & champagne; tobacco products, e-cigarettes, nicotine pouches etcetera
Removing security tags from products after they have been purchased
Using various till functions including produce & bakery items, till-reading reports, till pickups, resuming printers etcetera
Power-cycling tills and printers when they cause an issue with the till
Serving National Lottery customers wishing to purchase or claim prizes pertaining to scratchcards and draw-based tickets
Using other National Lottery Terminal functions such as Sign On/Off, Reports & Invoice, Cancellations etcetera
Asking customers for valid proof-of-age, withstanding our Think-25 policy
Refusing time and quantity-restricted sales such as alcohol in Scotland and painkillers
Ensuring Price Integrity (see below) during quieter times
Replenishing baskets and carrier bags
Filling Beers, Wines & Spirits; tobacco products, frozen etcetera during quieter times
Ensuring high-value items such as spirits, champagne & tobacco are kept in colleague-only areas wherever possible
Facing Beers, Wines & Spirits and Large Sweets
Performing till closing procedures including: face-up of Large Sweets and Beers, Wines & Spirits; counting scratchcards and entering those totals using the relevant till & till function and locking the dispenser; printing draw-based and scratchcard reports from the National Lottery terminal and signing out; newspaper returns using PDAs; posting notes for CIT Pickup; taring balances in the cash drawer (Till Reset); weighing cash in the till (Till Check); locking the till; turning off screens to conserve power and life of assets; closing tobacco shutter and any final put-backs; closing fridge doors & refrigeration blinds to conserve energy & perishable product life.

Filling hundreds of lines of Beers, Wines & Spirits including chilled wine, ready-to-drink cans, cider & perry, port & fortified wines etcetera
Knowledge of hundreds of lines of Beers, Wines & Spirits, ability to help customers find products from a specific country/region, using a specific grape variety or process
Handling glass bottles safely and efficiently to reduce shrink and ensure our customers can get what they need
Following Restricted Fill; using RF tags on high-value and high-risk products for loss-prevention and as a deterrent
Acting in a supportive role for the colleague operating the CSD due to the proximity to the tills
Knowledge of merchendising and sale laws regarding alcohol, both in Scotland and the UK as a whole including trading time restrictions, minimum unit pricing, licensing and the consequences of selling alcohol to a person under the age of eighteen
Where appropriate by both the law and our policies, applying manual reductions to products such as multipacks where a can has been damaged
Picking key products for filling such as bulk beer & cider to ensure these lines are well-stocked
Cleaning up droppages by customers and colleagues using dustpan & brushes, mops, absorbent powder etcetera. Ensuring wastage is correctly recorded
Ensuring spirits are kept inside colleague-only areas when possible

Replenishing fresh food, drinks, milk and produce
Rotating products both on and off the shelf to mitigate wastage
Tagging high-value products (mostly meat) to keep stock safe

I am trained on both side-and-rear loading deliveries, both kerbside and in the yard (the convenience store only takes side-loading kerbside deliveries)
I am trained to take deliveries through the front of the store and other doors like fire exits & backdoors (the convenience store only takes deliveries through the front and there is no backdoor)
Ensuring proper PPE is used
Using universal hand signals to direct maneuvering lorries
Loading asset & RSU returns onto the taillift
Using various material handling equipment including (motorised) pallet trucks with various loads and roll containers (cages) in various styles & proportions
Loading stock into and use a goods lift safely

Switching between roles quickly, both independently and at the request of a shift leader
Assisting the CSD worker when a single-bell is rung
Attending emergencies
Manual handling of roll-containers and merchendising trolleys (see Warehouse and Backdoor)
Using goods lifts
Recycling cardboard and polythene by placing them into RSUs
Replacing full RSUs
At the end of the day, bringing asset and RSU returns onto the shop floor to be loaded onto the lorry the next morning
Cleaning stripping, base-stripping and gaps on the shelf and shelf-edge to ensure high standards on the shop floor
Sweeping and collecting dirt and dust
Taking out-of-code products and those not fit for human consumption to a designated area to be wasted, handling damages and droppages properly
Ensuring proper restricted-fill and RF tagging has been followed on the shelf
Detecting and confronting shoplifters and logging theft. Ensuring safety for myself and my colleagues, customers, our stock and assets the best I can
Correct usage of a body-worn camera
Communication with colleagues and security via a headset

My Roles and Skills